2.What shape can my pin be?
Any shape you want. We custom manufacture all of our products from scratch, so we can make them any shape, any size and any design.

3.How to order ?
Import from China, It can not be more easy even you are not a company and have no import license, We can deliver the goods to your hands by FedEx/DHL/UPS/EMS/SF/TNT or By Air or By sea,etc.
It is so easy like following steps:
a). Tell us which items you are interested in or what you need us to do for you by E-Mail / Call /Whatsapp/Skype.etc.
     24/7 service email:sales@sowellcrafts.com and call at:0086 176888600228.Welcome to contact us for more details.
b). We will send our quotation to you based on your requirements;
c). We will send a sample to you for testing after confirming the price ;
   Ordinarily, you will have to pay the die charge if it's custom design,for stock sample,we can send it for free.
d). We will start mass production after receiving your confirmation for the sample;
e). We will ship the goods to you once the goods are ready.

6.What is your lead time for sampling and mass production?
1).for sampling:7 days upon receipt your confirmation for sketches or samples.
2).for mass production:12~15 days usually upon confirming the samples,but it depends on the time and quantity.

7.What kind of payment methods do you accept? 
At present,we accept the payment by T/T or Western Union or Money Gram or Paypal depends on different amount or other methods can be discussed.

8.What guarantee do we have since advance payment is required? What happens if the products you shipped are wrong or poorly made?
We are Not aim to do once-business.We are going to build strong and long term relationship with all of our clients.Our success is based on customer's satisfaction.Further,each order has a SOP(Standard Operation Procedure) to follow.Production is only proceeded after all details have been confirmed.We do 100% inspected before shipment to make sure no poorly products come to customer's end.On the other word,even if the product does not meet your requirements,we can provide either immediate remakes at no extra cost or immediate refund.
We are the supplier who take full responsibilities for any default goes beyond acceptance to your end and we always are positive to your every small requirement.We have set up this model in order to set our customers in a position of confidence and reliability.

9.How can I get a tracking number of my order that has been shipped?
Whenever your order is shipped,a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

10.What's different between silkscreen and offset printing?
It's different printing technique and mainly differ in color presentation.Silkscreen is often used for simple design with less and solid colors while offset printing is suitalble for complex artwork and tonal colors.E.g:more like a photo effect looking like gradient effect.

11.Why can't stainless steal be plated?
Stainless steel has a coating on it to prevent rusty,therefore no plating is needed.We usually do plating on products that made of Bronze,copper,iron,zinc alloy and pewter,etc.

12.What is CMYK in the offset printing?
CMYK each letter presents the color that used in offset printing-Cyan,Magenta,Yellow,Black.

13.Why does stamping need metal borders? With stamping process,is metal border necessary?
The fundamental of stamping technique is to create borders and shap up the pattern on metal plate.Further,the metal borders separate each zone and enable the product to be filled with different colors.